Hagan Health Psychiatry & TMS Therapy

“I have been going to Hagan Health for a few years now and I have never had a bad experience. The atmosphere is very clean and relaxing. The front office staff is so friendly and welcoming. I see Melissa and she is absolutely WONDERFUL!!! I feel like I’m catching up with a friend when I see her. She always starts off where we left off and genuinely asks how I am doing. Whenever I am struggling with anything she gives me great advice. I would definitely recommend Hagan Health!!”

“Office staff was helpful, kind & transparent on practice policies. Therapist reiterated all disclosures before we began. I felt safe, comfortable and hopeful for the 1st time in a long time... office aesthetic was a little cheesy... very 80s comfort chic... I can forgive the aesthetic of the office as the admin staff was so transparent and straightforward and my therapist was very open and positive. Also... the Americana area is both very cool (as someone who digs historical stuff) ...but could be triggering for progressive/liberal or government adverse folks. All in all a thoughtful, efficient safe space and I am excited for my treatment and possible improvements to my day to day well being. 😊”

“Lack of secure communication between clients and providers negatively impacts patient outcomes and is unprofessional for licensed providers. The administrative assistant is responsible for providing client instruction for medication.”

“tl;dr AVOID AT ALL COSTS- they will accuse you of the same concerns you share with them in session. They need to be shut down, and Terry Hagan and Melissa Velasco need to be stripped of their licenses. I am a former client of Hagan Health. I genuinely believe that they choose to prioritize money over the well-being of their clients. As someone with OCD, I had been working with Melissa Velasco for ~2 years, and was always upfront about all other medications. I had confided to her about a fear of developing and addiction, which for the 2 years I saw her, she was able to help me understand it was a fear and not a reality. Flash forward to June of this year. I take stimulants for my narcolepsy, and have always been upfront about this condition. Melissa and her staff were unsuccessful at getting my needed prescriptions. After calling the pharmacist, they made me aware Melissa had never called, and her staff claimed no knowledge of me having narcolepsy, which I’ve been diagnosed with for 5 years. Melissa proceeded to accuse me of being an addict, without any prior conversation to allow for my explanation. She demanded to call my neurologist, who had been prescribing other narcolepsy medication during time at Hagan, because she believed I was abusing two stimulants at once. Again, without ever asking me. My neurologist was confused at her reaction, and thankfully I have been able to continue with both the medications I was taking from my neuro, and the medications I received from Hagan Health. Because of her validation for the two years that I had been upfront about both my diagnosis and other medication, she decided to act in a way that goes beyond professional standards, so I immediately discontinued services. I tried going to the KY licensing board and other avenues for some type of justice, but never received an update on the case. This is a questionable practice who, in my experience, benefits off people by keeping emotionally unstable people (clients) in states of panic, fear, and trauma that they “try to treat.” I hope there has been serious and intensive training since June, but I am thankful to no longer be a patient.”